The answers to your questions

What does made-to-order mean?

We design our products made to order, which means that we don't keep pre-made furniture in stock. Instead, each piece is crafted specifically for individual clients.

Where are the objects made?

All of our products are made by professionals in the steel, aluminum and powder coating industries in The Netherlands to support a local and sustainable production process.

How long does it take before I will receive my ordered product(s)?

You will receive your order in approximately 6-8 weeks.

How are my objects delivered?

All of our products are shipped with KDZ Express, which is a leading logistics carrier. Your parcel will be delivered to the curbside. As some objects can be heavy, we recommend having assistance available during the delivery. Please keep the protective wrapping intact until you have the object in its designated place to prevent any damages.

Where does Klip ship to?

Currently, we only ship to countries located within the European Union as well as Switzerland. We do not charge shipping costs.

How can I track my order?

When your order is ready for shipment, you will receive a tracking number which allows you to conveniently track your package at www.kdz.nl.

Can I pay in partial payments?

No, we only accept full payment for orders.

Which payment methods are accepted?

We accept payment via Visa, Mastercard, PayPal and bank transfers.

Can I cancel my order?

Yes, you can cancel your order within 24 hours after receiving your order confirmation email. Please contact us at info@klip.design with the subject line "Cancel Order" and include your order reference number in the email.

Do you accept exchanges and returns?
Our products are not eligible for return or exchange as they are custom-made. We kindly ask you to carefully consider your purchase before placing an order.
What should I do if my object is damaged?

If your object arrives damaged, please contact us at info@klip.design and include images of the damage in your email.

Can I order an object in a different color or size?

For any custom requests, please reach out to us at info@klip.design. We'll be happy to assist you.